E Learning and Publications Assistant

Elearning and Publications Assistant

We are looking to recruit a temporary vacancy for 9 months maternity cover into our elearning team at our National Training Centre based in Leicester. However, due to the current situation, some home working will be required.

National Services provide a universal offering of learning, information, expert advice and support for our key adult and professional audiences.

The NSPCC believes that every childhood is worth fighting for.  Within the National Services Directorate our priority is to provide a range of universal national services, accessible anywhere in the UK, focused on protecting children and young people and preventing abuse especially at the times when they are most needed.

Main responsibilities for the role:

  • To provide professional, efficient and well-informed responses to customers requiring technical support for our eLearning platform and other digital resources.
  • To be a shared first point of contact for NSPCC Learning, ensuring each enquiry is transferred or answered within the customer charter settings.

Experience required for the role:

  • Excellent interpersonal and customer service skills: able to communicate accurately, clearly, and concisely. Including handling confused or unfriendly callers.
  • Ability to investigate web browser problems; identify the cause, and propose solutions that the customer can understand and follow.
  • Proven experience of using and maintaining content and/or learning management systems.

A full list of job requirements is attached in the job description. However, please feel free to contact Chris Lucas at christopher.lucas@nspcc.org.uk for any informal questions.

Interviews will be held virtually and date will be confirmed via email.



Close map
Gilmour Close - Leicester
NATIONAL TRAINING CENTRE, 3 Gilmour Close, Beaumont Leys, , Leicester, Leicestershire, United Kingdom, LE4 1EZ
  • Annually:
  • Region:
    East Midlands
  • Location:
    Gilmour Close - Leicester
  • Department:
    Knowledge & Information Services
  • Vacancy Type:
    Fixed Term
  • Working Hours Per Week:
  • Duration of Fixed Term:
    9 months
  • Closing Date:
    9 November 2020


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