Are you looking for a role within an organisation where the work you do makes a real difference to children's? If the answer is yes, our Postal Services Coordinator could be exactly what you're looking for. At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. Our people are our greatest strength. So, our People team makes sure that we're able to attract and nurture life-long active, authentic ambassadors who can help us deliver our vital work.  As well as supporting them with any employment related enquiries, building strong policies and processes, we're responsible for creating a positive work environment that allows our people to grow and thrive.  If you're driven by purpose and want to help shape a culture that makes a real difference, we'd love to welcome you to our team, so join us as a Postal Services Coordinator. 

What is the purpose of the Postal Services Coordinator?

The Property department has responsibility for all real estate, facilities assets, services and resources to enable the core NSPCC services and other supporting departments to function as productively as possible within the workplace. The Postal Services Coordinator functions at an operational level but individuals must have the ability to provide ad-hoc duties as required by management.

Job Purpose

• Provide and maintain logistical postal and courier services that meets or exceeds the Society's expectations and requirements
• Provide and maintain all reprographics services (internal and external) that meets or exceeds the Society's expectations and requirements
• Provide and maintain all stationery services that meets or exceeds the Society's expectations and requirements
• Provide ad-hoc cover as required to other facilities related services and functions
• Provide an excellent customer service experience by being empathic, organised, calm and resilient when dealing with all customer enquiries.

What will I be doing as a Postal Services Coordinator? 

•    Collect, open (where applicable) and sort Royal Mail or equivalent postal deliveries ensuring governance process (dual handling, date stamping etc.) is adhered too at all times.
•    Sign for and document for all courier and specialist postal deliveries ensuring an audit trail is maintained from point of delivery within the post room to final recipient within the           Society.
•    Deliver all mail items to set collection points within the building and within agreed service levels.
•  Maintain and top-up postage on the franking machine as required ensuring the machine is functional.
•    To provide quotations, customer authorisation (acceptance of quotations) and book couriers as required by Society operatives.
•   Provide quotations to Society customers, obtain written customer authorisation (acceptance of quotations) and book couriers as required by Society operatives.
•   Provide quotations to Society customers, obtain written customer authorisation (acceptance of quotations) and book reprographic printing jobs as required by Society operatives.
•    Wherever practical, provide in-house reprographic services upon customer requests.
•  Maintain all MFD's ensuring that they are functional minimising down time of the assets. E.g. cleaning glass, changing toners, changing toner collectors and clearing paper jams.
•    Monitor Xerox MFD's via the software package ensuring that machines are adequately stocked and fault free.
•    Complete weekly stock checks and ordering where applicable on all standard stationery items ensuring an adequate rolling stock level is maintained onsite at all times.
•    Tidy and organise stationery points for ease of use by end user and Postal Services Coordinator.  
•    To maintain a tidy and safe working environment.
•    Answer telephone and email enquiries as required and within agreed service levels.
•    To fully adhere to the standards as stipulated in the postroom operating procedures.
•    To work provide a seamless service, communicating to make sure all duties and tasks are completed.
•    To set up the main conference room configuration as required and support any other meeting room services as required.
•    Upon request via management, to support and administer other facilities functions to support the team and other colleagues as required.
•    Spot check and validate invoice information upon management request.
•    Make requests, as required for assistance from other facilities personnel (via applicable managers) to ensure the smooth running of all post room services.
•    Raise PO's and receipt orders as required to ensure the smooth running of all postroom services.  

 What skills do I need to be a Postal Services Coordinator? 

•     Working knowledge of Microsoft and Office application package (Word, Excel and Outlook)
•     Experience on running reprographic, postal and courier services.
•     Excellent interpersonal and communication skills.
•     Ability to prioritise a range of conflicting tasks.
•     Trained on manual handing, first aiders and fire marshals.
•     Ability to act professionally under provocation, exercise patience, courteousness, and flexibility and be sensitive to customers. 
•     Smart and tidy appearance.
•     Possess a “can do” attitude whilst exercising caution as not to over commit to unrealistic targets and thus raising customer expectations.
•     Excellent time keeping and work attendance. 
•     Excellent organisational skills and record keeping.

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.