Do you want to empower change? Join our Technology and Data department 

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. 

We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve

If you're motivated by purpose and want to contribute to creating a safer, brighter world for every child, why not apply for our role as Digital Operations and Services Director.

What is the purpose of the Digital Operations and Services Director? 

This is  a senior role within the Technology directorate accountable for day-to-day Technology services, ensuring that technology is maintainable and supportable. The role will also be responsible for the Data Engineering and Data Architecture team, along with the Business Relationship team who are the day-to-day interface with senior managers within each business unit. You'll contribute by: 

• Delivering day-to-day support of technology, systems and architecture that support staff and volunteers to better support children and young people.
• Ensuring that deployed technology and infrastructure is reliable, supportable, is easy to use and delivers a high-quality experience to enable staff and volunteers to do their jobs effectively.
• Defining NSPCC's Platform strategy and roadmap, aligned to the Enterprise Technology roadmap.
• Building and leading a high-performing, results-orientated, technology support team using managed service providers where necessary.

What will I be doing as the Digital Operations and Services Director? 

Reporting to the Executive Director of Finance and Technology, you will be accountable for building a high performing technology support model using a combination of managed service providers and internal resources, negotiating service contracts, and recruiting skills resources as appropriate. You'll be doing this by:

• Taking the lead role in running tender processes, negotiating support contracts and SLAs with managed service providers.
• Shaping and implement strategic roadmaps for IT service delivery
• Take ownership of the delivery of network services (WAN, Voice and wi-fi) working closely with service providers.
• Oversee the performance of the IT Service Desk and end-user computing, monitoring service provision against SLAs/OLAs.
• Taking the lead role in data centre hosting services and migrating to cloud hosting services.
• Taking a lead role in performing applications upgrades and patching processes.
• Manage the relationship between the Technology team and NSPCC staff and volunteers through business partners.
• Delivering technical upgrades of existing technologies and work with stakeholders to drive technology adoption.
• Working closely with cloud service providers to determine how new technology can deliver improved service delivery.
• Collaborating with the Head of Technology Services and Cyber Security to maintain a Risk register and to define mitigation strategies.
• Collaborating with the Head of Technology Services and Cyber Security to implement operational controls to maintain a robust cyber security strategy.

What skills do I need to be the Digital Operations and Services Director?

Proven expertise in vendor and contract management, with strong negotiation skills to ensure managed service providers consistently deliver high-quality services in line with contractual agreements and cost expectations. Capable of leading informed, constructive discussions with service providers regarding proposed solutions, and offering respectful challenge when necessary.

• Experience of leading high-performing support teams, with broad technical knowledge and a clear understanding of how emerging technologies can benefit the NSPCC.
• Outcome-focused leader with a strong technology background and extensive senior-level experience.
• Experience working with strategic cloud platforms and vendors, including Microsoft Azure, Dynamics, and Salesforce.
• Comprehensive understanding of ITIL, ITAM, Cyber Security.
• Excellent stakeholder management and the ability to communicate complex technical concepts in plain English to senior audiences.
• Strong experience creating and managing Service Level Agreements, Key Performance Indicators and Operational Level Agreements (OLAs).

• Experience of building a high performing team of subject matter experts and managed service providers delivering services in a complex technology environment.
• Proven experience in providing IT services through Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) delivery models.

• High integrity and strong interpersonal skills.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact 

Paul Taylor at paul.taylor@nspcc.org.uk.