NSPCC Careers

Our teams

The Business Planning, Performance & Engagement team helps Services achieve the greatest impact for children. Working flexibly across the UK, they shape how services grow and adapt, lead service planning, marketing and communications, and provide the insight and performance data that drive quality, improvement and effective decision‑making across the directorate.
Childline provides a vital, confidential lifeline for children and young people, offering support by phone and online whenever it’s needed. Delivered by over 1,300 trained volunteers alongside professional staff and bases across the UK, Childline ensures every child has someone to turn to, no matter where they are or what they’re facing.
Local Services bring the NSPCC’s work into communities across the UK, combining direct work with children and families, delivery in schools, and local campaigning. By being both nationally significant and locally relevant, these teams help ensure children feel safe, listened to and supported where it matters most.
The NSPCC Helpline supports adults who are concerned about a child, offering expert advice, guidance and reassurance. Our practitioners help people take action to protect children from harm and work closely with statutory agencies to ensure safeguarding concerns are responded to appropriately.
Operations teams provide the foundations that allow Services to deliver high‑quality support to children. They lead change across systems, processes and technology, while driving continuous improvement and operational effectiveness to ensure frontline teams can focus on what matters most.
Professional Learning Services supports professionals and organisations to build the skills and confidence needed to safeguard children. Through training, consultancy and innovative learning solutions, the team helps create safer cultures across the UK while continually evolving its offer to meet changing needs.

What we’re looking for

Communication skills

This refers to qualities that help you communicate with and work well with others, including listening actively, understanding the needs of others, managing your emotions and interpreting non-verbal communication such as body language.

Initiative

Having initiative means that you can take action independently without having to be told what to do. A person that shows initiative has the confidence to be the first person to respond to a potential opportunity or crisis rather than relying on others to assume responsibility.

Drive and determination

Having drive and determination indicates that you are goal-oriented and willing to invest a lot of effort into your work to accomplish your objectives and overcome challenges. Candidates who possess this quality tend to enjoy their jobs and contribute to a productive and positive environment by showing passion and dedication for their work.

Willingness to learn

Being willing to learn new skills shows that you're motivated to develop yourself and grow in your career. Demonstrating your willingness to learn can let employers know that you are coachable and motivated to take on new challenges to become as qualified and proficient in your role as possible.

Teamwork skills

Teamwork skills have to do with your ability to work with others in a team. This includes how you handle tasks such as collaboration, resolving group conflicts and sharing responsibilities. Working harmoniously in a team environment is an essential skill as almost every job involves working with other people to achieve common goals and objectives.

Flexibility

Being flexible refers to your ability to effectively adapt to change when needed. Flexibility is important because industries and roles are constantly changing due to factors such as new technology, competition, and changing customer expectations.

View open roles

The application process

What to expect when you apply for a role with the NSPCC

Tell us if you have the
right to work in UK

APPLY NOW

Create an online account

Find the role you’re interested in and click ‘apply now’ on the job description page

Did you know?
Once you have created an account, you can dip in and out of this process and come back to it

Find the role you’re interested in and click ‘apply now’ on the job description page

Tell us if you have the
right to work in UK

Create an online account

Did you know?
Once you have created an account, you can dip in and out of this process and come back to it

Make sure you fill in all of the mandatory sections in full

Please spend some time on the ‘Supporting Information’ section. Provide examples to evidence how your skills and experience meet our person specification, as we use ONLY this information to shortlist applicants for interviews.

Did you know?
If you meet our person specification and declare a disability, you’ll automatically be shortlisted for interview

Make sure you fill in all of the mandatory sections in full

Did you know?
If you meet our person specification and declare a disability, you’ll automatically be shortlisted for interview

If not, you will
be invited to share your experience.

We’ll contact you either way to let you know if your application has been successful. If so, we’ll invite you to a panel interview.

If you’re through to interview, you should start gathering information you’ll need for the next stage of the process, like employment references and address history for the last five years

Did you know?
You can contact our People team on 0113 887 1122 if you have any questions about the process at this stage

We’ll contact you either way to let you know if your application has been successful. If so, we’ll invite you to a panel interview.

If not, you will be invited to share your experience

If you’re through to interview, you should start gathering information you’ll need for the next stage of the process, like employment references and address history for the last five years

Did you know?
You can contact our People team on 0113 887 1122 if you have any questions about the process at this stage

The interviews might be face-to-face or online, depending on the role

Our interview processes will explore your skills, knowledge and values – and this can be done over more than one stage.

We’ll always provide feedback to all applicants following their interview, whether successful or not

Did you know?
Our interview panels are made up of the hiring manager for the role and a range of other relevant professionals selected from across our organisation

Our interview processes will explore your skills, knowledge and values – and this can be done over more than one stage.

The interviews might be face-to-face or online, depending on the role

We’ll always provide feedback to all applicants following their interview, whether successful or not

Did you know?
Our interview panels are made up of the hiring manager for the role and a range of other relevant professionals selected from across our organisation

If you’re successful, we’ll give you a conditional offer, and ask for more info so we can complete our safeguarding checks and referencing procedures

You’ll hear directly from the hiring manager after your interview, with feedback if unsuccessful

You can contact your hiring manager directly at any point during this stage.

Did you know?
We do this for all roles – some are more in-depth than others – and we can’t make any final offers until these are completed

You’ll hear directly from the hiring manager after your interview, with feedback if unsuccessful

If you’re successful, we’ll give you a conditional offer, and ask for more info so we can complete our safeguarding checks and referencing procedures

You can contact your hiring manager directly at any point during this stage.

Did you know?
We do this for all roles – some are more in-depth than others – and we can’t make any final offers until these are completed

Due to the nature of our work, it is important we complete a variety of checks and vetting procedures, which will vary with each type of role.

While the referencing process is taking place, we’ll regularly update you on its status

We’ll also share a welcome pack, so you can start getting a feel for the role and our organisation before you start

Did you know?
We need to rely on third parties to complete criminal records checks, and this can cause delays outside of our control (sometimes around 6-8 weeks).

While the referencing process is taking place, we’ll regularly update you on its status

Due to the nature of our work, it is important we complete a variety of checks and vetting procedures, which will vary with each type of role.

We’ll also share a welcome pack, so you can start getting a feel for the role and our organisation before you start

Did you know?
We need to rely on third parties to complete criminal records checks, and this can cause delays outside of our control (sometimes around 6-8 weeks).

They’ll email you with all the details you need before you start, including your contract of employment and your start date

Your hiring manager will get back to you directly to confirm your final offer

You’ll receive an induction email – with a welcome message from our CEO, information on what to expect, your team, available training and groups you can join

Did you know?
Once you start, we’ll email you with a link to the ‘New starters’ page on our intranet, the Green.

Your hiring manager will get back to you directly to confirm your final offer

They’ll email you with all the details you need before you start, including your contract of employment and your start date

You’ll receive an induction email – with a welcome message from our CEO, information on what to expect, your team, available training and groups you can join

Did you know?
Once you start, we’ll email you with a link to the ‘New starters’ page on our intranet, the Green.

Our Directorates

Services

Our Directorates

Services

A directorate that tuns purpose into action, delivering life-changing services where children and young people need them most.

Kate Dexter

Interim Director of Services

Why join us in Services?

About Services

Our teams

What we’re looking for

Communication skills

Initiative

Drive and determination

Willingness to learn

Teamwork skills

Flexibility

Stories from Services

Rachel Wallace

Edmond Chan

Clive Pegram

Grace Child

Karen Evans

Olivia Cellamare

The application process

What to expect when you apply for a role with the NSPCC

Find roles near you

Talent Pools

Helplines

Directorates

The NSPCC

About us

Being part of the NSPCC

Our Directorates

Open roles

Help

Our Directorates

Services

Our Directorates

Services

A directorate that tuns purpose into action, delivering life-changing services where children and young people need them most.

Kate Dexter

Interim Director of Services

Why join us in Services?

About Services

Our teams

What we’re looking for

Communication skills

Initiative

Drive and determination

Willingness to learn

Teamwork skills

Flexibility

Stories from Services

Rachel Wallace

Edmond Chan

Clive Pegram

Grace Child

Karen Evans

Olivia Cellamare

The application process

What to expect when you apply for a role with the NSPCC

1. Pre-application

2. During application

3. Post application

4. Interview

5. Post interview

6. Checks and references

7. Offer confirmed

Welcome to your new role!

Find roles near you

Talent Pools

Helplines

Directorates

The NSPCC