Head of Engagement Delivery 

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. 
We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve. 
If you're motivated by purpose and want to contribute to creating a safer, brighter world for every child, why not apply for our role as a Head of Engagement Delivery? 

What is the purpose of the Head of Engagement Delivery? 

Reporting to the Director of Public Engagement, this role leads the Engagement Delivery function within the Public Engagement team, ensuring the seamless, high-quality execution of integrated campaigns that drive income, engagement, and long-term supporter value. 

 
It plays a key role in delivering the NSPCC's strategy by building and managing cross-functional delivery squads, embedding agile ways of working, and championing a multi-channel, insight-led approach to campaign delivery. 

You'll contribute by: 

• Leading the operational delivery of integrated, multi-channel campaigns. 

• Building and overseeing delivery squads to meet campaign objectives. 

• Driving continuous improvement in supporter engagement and income. 

What will I be doing as a Head of Engagement Delivery? 

You'll lead a team responsible for delivering public engagement and fundraising campaigns that are audience-led, inclusive, and strategically aligned. You'll work collaboratively across teams to ensure campaigns are delivered on time, on budget, and to a high standard. 

• Build and manage cross-functional delivery squads. 

• Champion agile and iterative ways of working. 

• Ensure campaigns reflect audience insight and supporter experience principles. 

• Oversee scheduling, prioritisation, and resource allocation. 

• Monitor performance, budgets, and risks to maintain delivery momentum. 

• Collaborate with internal teams and external partners to ensure high-quality delivery. 

What skills do I need to be a Head of Engagement Delivery? 

You'll be a strategic and operational leader with experience in delivering large-scale, integrated campaigns. You'll bring strong project management skills, a collaborative mindset, and a passion for innovation and continuous improvement. 

• Experience leading multi-disciplinary delivery teams in a complex environment. 

• Strong understanding of agile methodologies and campaign delivery processes. 

• Excellent stakeholder management and communication skills. 

• Ability to integrate insight, creative content, and supporter experience into delivery. 

Ready to apply? 

Please click the button ‘apply' to start your journey. You can find more information on our Career page.

Still have questions about the role?

For an informal chat about the role, please contact Tim Hunter at tim.hunter@nspcc.org.uk.