Are you looking for a role within an organisation where the work you do makes a real difference to children's? If the answer it's yes, Head of Fundraising Operations could be exactly what you're looking for. 

Join the Income Generation directorate to make the difference 

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve.

If you're motivated by purpose and want to contribute to creating a safer, brighter world for every child, why not apply for our role as a Head of Fundraising Operations?

What is the purpose of the Head of Fundraising Operations?

This role leads the Fundraising Operations function, supporting the delivery of the Engagement & Fundraising strategy through data, compliance, and business process excellence.
You'll lead a multi-skilled team delivering supporter services, legacy management, regulatory compliance, and data operations ensuring high-quality support to fundraising teams and excellent experiences for supporters.

You'll contribute by:

• Leading the development and delivery of a data and operations strategy that underpins fundraising performance.
• Driving digital transformation, automation, and continuous improvement across Fundraising Operations.
• Creating a high-performance culture that empowers teams and champions supporter experience.

What will I be doing as a Head of Fundraising Operations?

You'll lead a large, multi-disciplinary team responsible for delivering the operational infrastructure that supports all fundraising activity. You'll work across teams and with senior stakeholders to ensure data, systems, and processes enable strategic decision-making and supporter engagement.

• Lead the Fundraising Operations team, including data, supporter services, legacy, and compliance functions.
• Develop and deliver a data and operations strategy aligned to fundraising goals.
• Drive digital transformation and automation to improve efficiency and supporter experience.
• Ensure compliance with regulatory requirements and sector best practice.
• Oversee supplier management, performance reporting, and process improvement.
• Represent Fundraising Operations at senior leadership level and deputise for the Executive Director as required.

What skills do I need to be a Head of Fundraising Operations?

You'll be a strategic and experienced operations leader with a strong understanding of data, compliance, and supporter services. You'll bring excellent leadership, change management, and stakeholder engagement skills, and a passion for delivering operational excellence.

• Extensive experience in business operations and customer services in a large organisation.
• Proven ability to lead large teams through change and deliver high performance.
• Strong understanding of data governance, CRM systems, and process improvement.
• Knowledge of fundraising compliance, legacy management, and supporter care.
• Excellent strategic thinking, judgement, and decision-making skills.
• Strong interpersonal, influencing, and communication skills.
• Experience managing budgets, suppliers, and performance reporting.
• Commitment to inclusion, safeguarding, and continuous improvement.

Ready to apply?

Please click the button ‘apply' to start your journey. You can find more information on our Career page.

Still have questions about the role?

For an informal chat about the role, please contact Tim Hunter at tim.hunter@nspcc.org.uk