Are you looking for a role within an organisation where the work you do makes a real difference to children's? If the answer is yes, Head of Knowledge and Information could be exactly what you're looking for. 

Shape the Future – Join the Strategy and Knowledge Directorate 

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. 

We, the Strategy and Knowledge Directorate, bring together the core knowledge base of the NSPCC, so that the organisation speaks with one authoritative voice; grounded in the reality of children's lives, practitioner expertise and the best available evidence. We drive the organisational strategy, working across the organisation to plan and measure our progress towards our strategic goals.  

Through a cycle of development, delivery, and evaluation, we uncover what truly works. Then, we share that knowledge with professionals, policymakers, and partners to influence change on a national scale. When our services prove effective, we work to expand their reach, helping even more children stay safe and thrive. 

Join us as the Head of Knowledge and Information and be part of a team that turns insight into action, and action into lasting impact. 

What is the purpose of the Head of Knowledge and Information? 

This role plays a vital part in designing, delivering and refining services that make a real difference for children.

As Head of Knowledge and Information(KIS), you'll contribute by playing a pivotal role in leading the NSPCC's efforts to manage and disseminate knowledge and information that supports safeguarding and child protection. This includes overseeing NSPCC Learning, the organisation's authoritative information service, and our library, archive, and data analytics functions. The role ensures that key internal and external audiences, including professionals working with children, have access to high-quality, evidence-based resources that reflect the NSPCC's learning and impact. 

What will I be doing as Head of Knowledge and Information? The responsibilities include:

• Leading the development and delivery of NSPCC Learning and ensuring content meets professional needs and quality standards
• Showcasing NSPCC's research, services, and products through strong internal collaboration 
• Overseeing the library, archive, knowledge services and data analytics team

The post holder will manage a dedicated, experienced, high preforming team and be part of the Senior Management Team of Strategy and Knowledge.

What skills do I need to be the Head of Knowledge and Information? The ideal candidate will bring: 

• Proven experience in leading national-level information services (e.g. libraries, archives, data functions)
• Strong skills in business planning, budgeting and change management 
• Ability to deliver and assure quality content for professional audiences 
• Leadership across diverse specialist teams and functions
• High standards in evidence use, language, and statistical accuracy 
• Excellent interpersonal and influencing skills at senior level 
• Strong communication skills, both written and verbal
• Comfort with digital and technology services 
• A deep commitment to NSPCC values, especially around safeguarding, equality, diversity and inclusion, and trauma-informed approaches. 

Why join the NSPCC?

Joining the NSPCC means becoming part of a mission-driven organisation that is committed to preventing child abuse and safeguarding children across the UK and Channel Islands.  

As Head of KIS, you'll be at the heart of shaping how knowledge and evidence inform practice, policy, and public understanding. You'll work with passionate professionals, contribute to national impact, and lead a team that is central to the NSPCC's mission. The organisation also champions diversity, inclusion, and safer recruitment practices, ensuring a supportive and respectful working environment. 

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact Maria Neophytou: maria.neophytou@nspcc.org.uk.