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Childline Service Manager (NATS-01498)

  • Annually:
    £34,000 - £40,633 depending on experience plus 2.5% On call allowance
  • Region:
  • Location:
    Templeton House - Glasgow
  • Department:
    Childline Helpline
  • Vacancy Type:
  • Working Hours Per Week:
    35hrs Monday - Friday 9am - 5pm with 1hr lunch
  • Closing Date:
    26 July 2019

A rare opportunity is available for a skilled and experienced social care practitioner to join a well-respected service entering its next stage of development.


Childline is the UK's largest free confidential 24-hour helpline for children and young people. It's a unique service with over 1,000 volunteer and staff counsellors working across 12 bases across the UK,  supervised by a team of professional supervisors.  Childline provided 278,440 counselling sessions to children and young people over 2017/18. The top 3 concerns young people where counselled about where mental and emotional health; family relationships; and suicidal thoughts and feelings. Our website,, received more than 3 million visits during this period as well as providing online counselling, the website also provides advice and support and a space for peer support on the vibrant message boards. Demand for these services is significant and growing. 

It is critical we enable children and young people to access the service when they need it and to ensure a quality service, delivered by well trained and experienced practitioners, this is key to our impact on safeguarding children. 


We are keen to hear from individuals with good child protection knowledge, safeguarding and assessment skills, together with sound experience of managing and developing a team. You can apply your understanding of the issues young people are experiencing in modern day society with a calm positive approach and a 'can do' attitude, to support colleagues in an open plan counselling room environment at times of considerable demand.   A sound understanding of workforce management, case record management, volunteer management and working online are also important.  


You will have a confident presentation style that will enable you to engage with children, adults and other agencies to raise awareness of Childline.  Along with a well established management team you will be motivating and engaging your team to recruit, train and develop an excellent service run by a group of highly dedicated and passionate volunteers.  


The role will also require you to take on the role of a 24/7 oncall manager on a rota basis with the other Service Managers and the Head of Service.  You will also have budget responsibilities local to the base and need to have good awareness of Health and Safety at work.  From time to time you may be required to work away from home to attend management meetings.


Without a doubt you will be joining one of the most forward thinking child protection charities in the UK and taking on one of the most rewarding roles out there.


Interviews dates to be confirmed. Please note, the closing date for this vacancy has been extended to Friday 26 July and shortlisting will be ongoing as applications are received.


If you are interested in exploring this further, please contact Ziv Israeli on 07917326758.


This post is subject to a PVG check. 

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Templeton House - Glasgow
NSPCC Regional Office, Templeton House, 62 Templeton Street, , Glasgow, United Kingdom, G40 1DA
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