Call the NSPCC helpline

If you're worried about a child, even if you're unsure, contact our professional counsellors for help, advice and support.

Call us or email help@nspcc.org.uk.

0808 800 5000

Report a concern

18 or under?

Childline offers free, confidential advice and support whatever your worry, whenever you need help.

0800 1111

Contact Childline
  • We’re giving a means, and an understanding for any child who is suffering abuse to find a way out of it.

    Harry – Schools Service

  • It feels rewarding – being able to spend a few hours being there for someone else. You don’t fully appreciate how powerful it is until you’re actually doing it. You just need to be willing to listen, and interested in helping young people. That’s it.

    Omar - Childline

  • You’ll get so much out of it. It’s so rewarding. If you love working with kids then go for it.

    Tino – Schools Service

  • It’s not only making a difference to their life, it’s making a difference to my life. We’re helping young people feel empowered. We’re giving them a space where they can open up without being judged.

    Atiyah – Childline

  • It’s been great to meet other volunteers with the same goal. It’s lovely knowing that I can help them understand how to stay safe.

    Maxine - Schools Service

  • I always leave feeling like I’ve made a difference. There’s always a queue of young people wanting to talk to a counsellor. That’s why it’s so important to have more people involved.

    Atiyah – Childline

  • The best thing is that I’m empowering children

    Pankaj – Schools Service

  • I felt it was right to give something back (to help young people). I feel a sense of fulfilment – I feel like I’m actually making a difference to children’s lives.

    David - Childline

  • We’re sharing really vital messages with children. I feel like I’m making a big difference. The children we speak to are actually safer for it. And that’s an amazing feeling.

    Ramon – Schools Service

  • The team is so inclusive and welcoming and the training was very interactive. It got me in the frame of mind of what it would be like being on shift, answering calls, counselling young people.

    Omar - Childline

  • There’s training involved. It’s in-depth – covering really important things like empathy and reflecting and how to support young people in the best possible way. The main part is being there for someone, showing that you care, believing them, trusting them and listening.

    Atiyah – Childline

  • You get all the advice and guidance you need in training and there will always be support for you.

    Susan – Childline

  • I get a sense of fulfilment for doing something outside of my day job.

    Emma - Schools Service

  • I wouldn’t have been volunteering for two years if I didn’t get so much fulfilment and purpose from it.

    Caitlin – Childline

  • It fits in with my free time perfectly.

    Tessa – Schools Service

  • What makes a good Childline volunteer? Listening, empathising, never judging. When a child’s built up the courage to reach out, there’s got to be someone ready to listen.

    Jatinder – Childline

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