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Childline Volunteer Counsellor

  • Region:
    East Midlands and East of England
  • Location:
    Prince Of Wales Court - Nottingham
  • Department:
    Childline Helpline
  • Vacancy Type:
  • Closing Date:
    31 May 2018
Childline Volunteer Counsellor

Reference Number: ECVNFB1

Could you be there for children?

At Childline, our free counselling service for children, a child contacts us every 25 seconds.

And thanks to our dedicated volunteers, who do a shift each week, we can offer support when it’s needed most.

To make sure it stays that way, we’re looking for more brilliant people who want to make a difference.

After you get trained and set up in your local base, you’ll be helping children and young people who need someone to talk to. Listening to them at first and then offering support, information, or practical advice.

Interested? Then get ready to take a life-changing step forward – for you and for children.

“Being there for young people feels fantastic.”

–             Omar, Volunteer Childline Counsellor

So who are we looking for?

While Childline is committed to training volunteers, applicants do need to meet certain criteria for this role. Can you demonstrate the following traits?

  • A genuine passion for helping children and young people.
  • The ability to identify and manage emotions (your own and other’s).
  • Good IT skills.
  • Good communication skills (written, oral and listening).
  • An empathetic and non-judgmental outlook.
  • The ability to work in a team.
  • A willingness to give and receive feedback.
  • Openness to learning.
  • Being able to maintain confidentiality.
  • Emotional resilience.

If that sounds like you, can you commit to a regular 4.25 hour shift for at least a year?

Available shifts:

Tuesday: 1200-1530, 1600-1930, 1930-2300
Wednesday: 1400-1730, 1730-2100, 2100-0030
Thursday: 2100-0030
Friday: 1300-1630, 1630-2000, 2000-2330
Saturday: 1700-2030, 2030-0000
Sunday: 1400-1730

I can do a shift, but do I get training?

Yes. To prepare you for the role, you’ll do some initial training. It consists of eleven sessions, which include a chance for you to observe and be mentored within the counselling room.



After you’ve finished, you’ll continue to learn new skills in regular workshops on lots of different topics.

I am interested, what do I do next?

If you are available for training and are inspired to become part of our team, please first read the more detailed role profile below.


You can then apply for a position by clicking 'apply for this role'.


Alternatively if this role isn’t quite right for you, please follow this link to see plenty of other ways you can contribute to the organisation.


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Prince Of Wales Court - Nottingham
Units 2/2a, Prince of Wales Court, 6 Church Street, Old Basford, UK, NG6 0GD
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