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Childline Volunteer Counsellor

  • Region:
    East Midlands and East of England
  • Location:
    Prince Of Wales Court - Nottingham
  • Department:
    Childline Helpline
  • Vacancy Type:
  • Closing Date:
    31 December 2017
Childline Volunteer Counsellor

 Thank you for your interest. We recommend you submit your application before the closing date as this role may close earlier if sufficient applications are received. 

How you can make a difference

Putting children first. Taking a stand. Doing what’s right. That’s what we truly believe in at ChildLine. We offer a confidential service for children and young people across the UK. Working in one of our centres, you will engage with children and young people by phone, online or by e-mail. Listening at first and then offering the support that they may need from us; whether it is information, advice or just someone to listen or talk to.

If you’re a great listener, have a genuine passion for helping children and are a real people person with a strong focus on delivering a high quality service, then this is the kind of role where you could make a big difference to the lives of children and young people.

Key volunteer activities

• To listen to children and young people.

• To offer children and young people information, advice and support.

• To identify when a child or young person may be at risk and alert a supervisor, working with them to agree appropriate action.

• To maintain confidentiality within ChildLine.

• To work within a team of volunteers and staff.

• To work with the team to develop and evaluate your practice as a volunteer.

• To work within ChildLine's policies and procedures to provide the helpline service to children and young people.

Do you have the following personal skills, attributes and experience?

 • Support and demonstrate NSPCC values; putting children first, making an impact, taking a stand, never settling for second best, working together

• Able to listen

• Able to engage with people with problems in an empathic way

• Open minded and non judgmental

• Able to identify feelings

• Able to demonstrate discretion and recognise the impact of own actions on others

• Able to deal with stress appropriately

• Are receptive to feedback, learning and continuous improvement

• Aware of impact of personal experiences on own outlook

• Willing to learn IT skills to work effectively online

Can you commit to the following?

We are seeking volunteers who can commit to the initial training and mentoring. Following this volunteers need to be able to commit to a 4¼ hr weekly shift at the same time each week, for a minimum of 40 weeks a year, plus regular workshops. We ask for a minimum commitment of one year following training.

Childline Essential Volunteer Training

Childline counsellor training consists of self study modules, face to face training, an observation shift, midway assessment, a mentored shift and final assessment. Every aspect of the training is mandatory so please ensure you are available for the entire course when signing up. Training dates usually depend on when you apply as we run courses concurrently, start dates will usually be discussed when we offer you a role following a successful interview.

We will give you expert training and ongoing support:

 All volunteers will go through an initial training programme on the ChildLine counselling model, and ongoing topic based training. Volunteers are supported before, during and after shifts through briefing sessions and supervisions. Volunteers will receive out of pocket expenses, such as fuel or travel fares.

What are we looking for?

Volunteering as a ChildLine counsellor is a big commitment, in terms of time, energy and emotional impact. We will use your application to ensure that this is the right role for you and that you will be able to support the children and young people who contact ChildLine.

Whilst ChildLine is committed to training volunteers, applicants do need to meet certain criteria for this role to be a successful experience for you as an individual. When completing the application form it is important to refer to the information given above and on the website about your selected role.

We are looking for volunteers that can regularly attend one of the following shifts:

  • Tuesday: 1200-1530, 1600-1930, 1930-2300
  • Wednesday: 1400-1730, 1730-2100, 2100-0030
  • Thursday: 2100-0030
  • Friday: 1300-1630, 1630-2000, 2000-2330
  • Saturday: 1700-2030, 2030-0000
  • Sunday: 1400-1730

Safeguarding checks

This volunteering role requires references and an enhanced criminal record check – these include Access N.I. check for Northern Ireland, Protecting Vulnerable Groups (PVG) check for Scotland and an Enhanced DBS check for England. Volunteers will be asked to provide all relevant documents for the NSPCC to carry out these checks.

I am interested, what do I do next?

If you are inspired to support our vital work then please apply now (or you may be required to register your place at an information meeting before applying - if your local base holds these details would be included in this vacancy).

To start your application (after attending an information meeting where required), once you have created a login you will be asked to answer a few short pre-application questions, your answers will be saved and reviewed later. You can then save your completed information and go back to it at any time before submission. Please complete all sections required of the supporting application questions before submitting your application. After the submission of your application you will be sent an e-mail outlining the next steps of your volunteer experience with us. If successful, the recruitment team will invite you to an interview which is usually no later than eight weeks from applying. Whilst NSPCC is committed to training volunteers, applicants do need to meet certain criteria for this role to be a successful experience for you as an individual. When completing the application form it is important to refer to the information given above and on the website about your selected role.

Here to help

If at any time you have any questions about your application, our dedicated recruitment team will be happy to help. You can contact

We look forward to receiving your application!



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Prince Of Wales Court - Nottingham
Units 2/2a, Prince of Wales Court, 6 Church Street, Old Basford, UK, NG6 0GD
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