Homebased Childline Volunteer Information Meeting


Homebased Childline Volunteer Information Meeting

Homebased Childline Volunteer Information Meeting

  • Location:
    United Kingdom - Remote or Flexible location
  • Closing Date:
    31 December 2024
  • Skills needed:
    Empathy, emotional resilience, IT skills
  • Commitment :
    We ask that you give 160 counselling hours for a minimum of one year (40 x 4 hour shifts)

Childline is a vital service, available 365 days a year to support children and young people, whatever their worry or concern.


In 2020 we set up our virtual Childline base to support children and young people by answering their e mail contacts. Home-based Childline email counsellors respond to emails from young people who have got in touch with something that's worrying them, whether it's bullying, abuse, self-harm or family relationships. 


Please Note - Please note this advert will close when we have sufficient applications to fill our 2024 training groups. 


You'll need a laptop or PC with a Microsoft Windows 10/11 or Apple MacOS (version 10.14 or above) operating system, with speakers, a USB port for a headset and a webcam along with a mobile phone. Note: a tablet, smart phone/tv and Chromebooks are not suitable. You will need a minimum broadband upload speed of 5MB and minimum download speed of 10MB. Internet connection via a dongle is not suitable for home working on Childline shifts. You'll also need a private, confidential space for shifts.


If you are interested in volunteering for the virtual Childline base and want to find out more about home-based e mail counsellor role, the next step is to attend a Volunteer Information Meeting, which is a fantastic opportunity to:


  • Meet with staff as well as volunteers to ask any questions you may have
  • Learn more about the application process and your volunteer journey


Our meetings are designed to help you decide whether you want to apply – there's no obligation or expectation that you'll apply if you attend one. At the meeting, you'll also receive information on other ways you can become a supporter of the NSPCC.


To book a place at one of our online Volunteer Information Meetings, please click 'Join Us' to register your interest.


If you have any queries about volunteering in the Childline Virtual Base please e mail ChildlinePIBService@nspcc.org.uk


If you have any general queries or other issues, please contact our Volunteer Recruitment Team VolunteerRecruitment@NSPCC.org.uk 


You must be over the age of 16 to apply for this role.


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Volunteering in the Childline team The application process

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

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