Our Directorates

People & Culture

Our Directorates

People & Culture

Behind every colleague and volunteer working to protect children is a team helping them feel supported, valued and able to make their greatest contribution. In People & Culture, you'll help shape the experience of thousands of people united by one shared purpose: creating a safer future for every child.

Brett Terry

Graham Jones

Interim Executive Director of People & Culture

“People are at the heart of everything the NSPCC achieves. In People & Culture, we have the privilege of creating an environment where our employees and volunteers can feel valued for who they are and proud of the contribution they make. We bring different experiences, perspectives and strengths, but we are united by our commitment to helping our people thrive, so they can be there for children when they are needed most. We would love you to join us.”

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Why join People & Culture?

Working in People & Culture at the NSPCC gives you the opportunity to influence far more than policies and processes. You’ll help shape how people experience our organisation, from the moment they first consider joining us to the way they develop, feel recognised and build their future here.

Your work will help equip and enable colleagues and volunteers across the UK to deliver our vital mission. You’ll join a supportive directorate where people share their expertise, challenge one another thoughtfully and work together to create meaningful change. It is people-focused work with a purpose you can feel connected to every day.

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About People & Culture

Our People & Culture team supports every stage of the employee and volunteer experience.

We help the NSPCC attract talented people, welcome them to the organisation and give them the support, development and working environment they need to thrive. We partner with leaders, strengthen organisational capability and help create a culture where people feel included, listened to and recognised.

The decisions we make can have a real impact on people’s working lives. That is why we approach our work with care, professional judgement and a clear understanding of the NSPCC's needs. By helping our people feel their best, be their best and give their best, we help strengthen everything the NSPCC does for children.

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Our teams

The People & Culture brings together a wide range of specialisms, with colleagues working across the UK with a mix of hybrid and remote workers. The Directorate consists of eight teams:

  • People Operations provides trusted advice and support to both managers and colleagues.
  • Workforce Engagement and Resourcing helps us attract talented people and create a positive experience for employees and volunteers.
  • Organisational Development creates opportunities for our people to learn, develop and perform at their best.
  • Reward and Benefits helps us recognise people’s contribution and offer a rewarding and competitive employment experience.
  • Volunteer Operations, Recruitment and Retention grows and supports the volunteer community that makes so much of our work possible.
  • People Business Partnering works alongside senior leaders to develop ambitious people plans that support our organisational strategy.
  • Legal and Data Protection provides specialist guidance that helps the NSPCC make responsible, informed and legally compliant decisions.
  • Property and Facilities creates safe and welcoming environments for our people to work, collaborate and deliver their best.

Different teams bring different expertise, but we work towards the same goal: making the NSPCC a place where people can do meaningful work and make a lasting difference.

What we’re looking for

Human connection

People are at the centre of our work. You’ll listen carefully, communicate with empathy and take the time to understand different experiences and perspectives. Whether you are supporting an individual colleague or influencing an organisation-wide decision, you’ll recognise the person behind the process.

Collaboration

Our work reaches every part of the NSPCC, so strong relationships matter. You’ll share knowledge, invite different perspectives and work constructively with colleagues, volunteers and leaders. You will be comfortable working across teams to find solutions that support both our people and our purpose.

Courage and influence

Working in People & Culture sometimes means asking difficult questions, challenging established ways of working or helping others navigate sensitive decisions. You’ll communicate with honesty and care, using your expertise and judgement to influence positive outcomes.

Problem-solving skills

People challenges are rarely straightforward. You’ll be curious about what is happening, look beyond the immediate issue and use evidence, insight and creativity to find practical solutions. You’ll balance the needs of individuals with those of the wider organisation.

Adaptability

As the needs of our people and organisation continue to evolve. You’ll be open to new ideas, comfortable responding to change and willing to learn as you go. You’ll help us improve how we work without losing sight of the people affected by that change.

Self-awareness

Some of our work can be complex, sensitive or emotionally demanding. You’ll understand the importance of looking after your own wellbeing, seeking support and reflecting on your experiences. You’ll approach challenges calmly while offering the same care and understanding to those around you.

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Stories from People

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The application process

What to expect when you apply for a role with the NSPCC

 
Tell us if you have the
right to work in UK
 
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Create an online account
Find the role you’re interested in and click ‘apply now’ on the job description page
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Did you know?
Once you have created an account, you can dip in and out of this process and come back to it
 
Find the role you’re interested in and click ‘apply now’ on the job description page
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Tell us if you have the
right to work in UK
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Create an online account
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Did you know?
Once you have created an account, you can dip in and out of this process and come back to it

 
Make sure you fill in all of the mandatory sections in full
 
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Log in to your
online account
 
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Please spend some time on the ‘Supporting Information’ section. Provide examples to evidence how your skills and experience meet our person specification, as we use ONLY this information to shortlist applicants for interviews.
 
Did you know?
If you meet our person specification and declare a disability, you’ll automatically be shortlisted for interview
 
Log in to your online account
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Make sure you fill in all of the mandatory sections in full
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Please spend some time on the ‘Supporting Information’ section. Provide examples to evidence how your skills and experience meet our person specification, as we use ONLY this information to shortlist applicants for interviews.
down-arrow
Did you know?
If you meet our person specification and declare a disability, you’ll automatically be shortlisted for interview

 
If not, you will
be invited to share your experience.
 
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We’ll contact you either way to let you know if your application has been successful. If so, we’ll invite you to a panel interview.
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If you’re through to interview, you should start gathering information you’ll need for the next stage of the process, like employment references and address history for the last five years
 
Did you know?
You can contact our People team on 0113 887 1122 if you have any questions about the process at this stage
 
We’ll contact you either way to let you know if your application has been successful. If so, we’ll invite you to a panel interview.
down-arrow
If not, you will be invited to share your experience
down-arrow
If you’re through to interview, you should start gathering information you’ll need for the next stage of the process, like employment references and address history for the last five years
down-arrow
Did you know?
You can contact our People team on 0113 887 1122 if you have any questions about the process at this stage

 
The interviews might be face-to-face or online, depending on the role
 
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people
 
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Our interview processes will explore your skills, knowledge and values – and this can be done over more than one stage.
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We’ll always provide feedback to all applicants following their interview, whether successful or not
 
Did you know?
Our interview panels are made up of the hiring manager for the role and a range of other relevant professionals selected from across our organisation
 
Our interview processes will explore your skills, knowledge and values – and this can be done over more than one stage.
down-arrow
The interviews might be face-to-face or online, depending on the role
down-arrow
We’ll always provide feedback to all applicants following their interview, whether successful or not
down-arrow
Did you know?
Our interview panels are made up of the hiring manager for the role and a range of other relevant professionals selected from across our organisation

 
If you’re successful, we’ll give you a conditional offer, and ask for more info so we can complete our safeguarding checks and referencing procedures
 
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You’ll hear directly from the hiring manager after your interview, with feedback if unsuccessful
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You can contact your hiring manager directly at any point during this stage.
 
Did you know?
We do this for all roles – some are more in-depth than others – and we can’t make any final offers until these are completed
 
You’ll hear directly from the hiring manager after your interview, with feedback if unsuccessful
down-arrow
If you’re successful, we’ll give you a conditional offer, and ask for more info so we can complete our safeguarding checks and referencing procedures
down-arrow
You can contact your hiring manager directly at any point during this stage.
down-arrow
Did you know?
We do this for all roles – some are more in-depth than others – and we can’t make any final offers until these are completed

 
Due to the nature of our work, it is important we complete a variety of checks and vetting procedures, which will vary with each type of role.
 
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While the referencing process is taking place, we’ll regularly update you on its status
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We’ll also share a welcome pack, so you can start getting a feel for the role and our organisation before you start
 
Did you know?
We need to rely on third parties to complete criminal records checks, and this can cause delays outside of our control (sometimes around 6-8 weeks).
 
While the referencing process is taking place, we’ll regularly update you on its status
down-arrow
Due to the nature of our work, it is important we complete a variety of checks and vetting procedures, which will vary with each type of role.
down-arrow
We’ll also share a welcome pack, so you can start getting a feel for the role and our organisation before you start
down-arrow
Did you know?
We need to rely on third parties to complete criminal records checks, and this can cause delays outside of our control (sometimes around 6-8 weeks).

 
They’ll email you with all the details you need before you start, including your contract of employment and your start date
 
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calendar
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speaking
 
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Your hiring manager will get back to you directly to confirm your final offer
question mark
You’ll receive an induction email – with a welcome message from our CEO, information on what to expect, your team, available training and groups you can join
 
Did you know?
Once you start, we’ll email you with a link to the ‘New starters’ page on our intranet, the Green.
 
Your hiring manager will get back to you directly to confirm your final offer
down-arrow
They’ll email you with all the details you need before you start, including your contract of employment and your start date
down-arrow
You’ll receive an induction email – with a welcome message from our CEO, information on what to expect, your team, available training and groups you can join
down-arrow
Did you know?
Once you start, we’ll email you with a link to the ‘New starters’ page on our intranet, the Green.

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Have a look at our open roles near where you live:

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Talent Pools

We usually have a wide range of opportunities and we’re always on the lookout for great talent! Please join our talent pool so we can keep you updated on what is happening at NSPCC and let you know about any future roles that come up.

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