Why join Services?

In Services, the connection between your work and our purpose is never far away. You could be supporting a child through Childline, helping an adult take action when they’re worried about a child, working alongside children and families in their communities, developing the skills of safeguarding professionals, or making sure our services have the systems, insight and support they need to work effectively.

The roles are varied, but they share something important: a focus on making things better for children. You’ll join colleagues who bring expertise, compassion and professional judgement to complex work. People share what they know, learn from one another and continually look for ways to strengthen the support we provide.

And because this can be challenging as well as rewarding work, support matters. You’ll have opportunities to develop your skills, reflect on your practice and build a career where your contribution has a clear sense of purpose.

Our teams

Our Services teams work across six areas, bringing together frontline delivery, professional expertise, insight and operational support to help us provide the best possible services for children.

• Our Business Planning, Performance & Engagement team helps Services understand its impact and make informed decisions about what comes next.
  They bring together planning, performance insight, communications and engagement to help our services develop and improve. By understanding what our data and experience are telling us, they help colleagues focus resources, respond to changing needs and strengthen the difference our services make for children.
• Childline gives children and young people a safe, confidential place to turn when they need someone to listen. Our professional colleagues work alongside trained volunteers to provide support by phone and online, helping children talk about whatever is happening in their lives.
  It’s work that calls for empathy, careful judgement and the ability to listen without assumption. Behind every conversation is the opportunity to help a child feel heard, understood and less alone.
• Our Local Services teams work with children, families, schools and communities across the UK. They deliver services designed to prevent abuse, support children and families and help create safer communities. Their work combines direct practice with local knowledge, partnership working and a strong understanding of the different experiences and needs of the communities we serve. By listening, learning and working alongside others, they help make sure our mission translates into meaningful action locally.
• The NSPCC Helpline is there for adults who are worried about a child.
  Our practitioners listen carefully, understand concerns and provide expert advice and guidance to help people decide what to do next. Where safeguarding action is needed, they work with relevant agencies to make sure concerns are shared appropriately. Every contact is different, so the work requires professional curiosity, sound judgement and the ability to respond sensitively when situations may be complex or uncertain.
• Our Operations teams help create the conditions our services need to work effectively. They improve systems, processes and technology, support change and look for ways to make our services more efficient and effective.
  By solving operational challenges and continually improving how things work behind the scenes, they help frontline colleagues spend more of their time and expertise where it matters most.
• Our Professional Learning Services team helps people and organisations develop the knowledge, skills and confidence they need to safeguard children. Through learning, training and consultancy, they turn specialist child protection expertise into practical support that professionals can use in their own organisations and communities. They continually develop what we offer, responding to evidence, feedback and changing safeguarding needs so that our learning remains relevant, useful and capable of creating lasting change.

Find roles near you

Have a look at our open roles near where you live: