Every childhood is worth fighting for. This is our belief. It drives us. And it's the reason our Children's Services team push themselves to transform the lives of children and families – in person, in our regional hubs, and through the knowledge they share. Could you join us as an Administrator and make a contribution to ending cruelty to children?

An opportunity has arisen at the NSPCC Midlands Regional Hub in Nottingham for an Administrator to join our team.  Using your excellent administrative and organisational skills you will support Practitioners to promote and deliver a range of services directly to vulnerable children and families with complex risks and needs.

As the Administrator, you'll play a key role in ensuring the smooth running of our Midlands Hub. You'll be part of a supportive team that includes 8 Practitioners, 2 Team Managers, a Hub Relationship Manager, a Senior Administrator, a part-time Administrator, and the Assistant Director.

Your responsibilities will include:

• Providing high-quality administrative support to the team, including diary management, meeting coordination, and minute-taking.
• Maintaining accurate records and updating internal systems.
• Acting as the first point of contact for children, young people, and families visiting the Hub, offering a warm and professional welcome.
• Handling incoming calls and emails, ensuring queries are responded to efficiently and sensitively.

 You will have:  

• Experience of working in an office environment, providing secretarial / administrative support
• Confidence in using IT systems including Microsoft Office (inc. Word, Excel, Powerpoint, Outlook)
• Clear communication with a range of different stakeholders including children and young people.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

We aim to build a diverse team that reflects the service users we support. Men are currently under‑represented in our service, and we would therefore encourage applications from male candidates. All candidates will be assessed equally on their abilities and suitability for the role.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

To discuss this role further, please contact Oliver Heasman - Oliver.Heasman@nspcc.org.uk