We are looking for a Building Connections Outreach Coordinator to join the NSPCC as we have launched a brand new service for young people experiencing loneliness.

The NSPCC is further expanding its national offer with a new UK-wide service targeted specifically at supporting young people experiencing loneliness. This service matches trained befrienders (staff or volunteers) with a young person over a set number of sessions, with the goal of increasing a young person's resilience to feelings of loneliness and strengthening their overall support networks. The service has a particular focus on being accessible to young people from diverse, marginalised and/or minority backgrounds.

The Building Connections Outreach Coordinator will be integral to the success of the NSPCC Building Connections Service. Referrals are core to the operational delivery of this service, and the post-holder will be responsible for delivering on an outreach strategy that will facilitate the promotion of the Building Connections service to agencies, organisations and groups of young people who require the support offered to tackle feelings of loneliness. Specifically, the post-holder will:

• Deliver a continuous programme of outreach and engagement to groups and individuals, acting as a key point of contact for generating referrals for the service.
• Work closely with the Building Connections Team Managers to put sufficient processes in place to facilitate the uptake of the Building Connections Service.
• Ensure there are appropriate monitoring systems in place across the referral process so that trends, issues, and progress can be easily seen, reviewed, and acted upon.
• To support the development, implementation, and evaluation of influencing campaigns, and awareness raising across regions.
• Develop insights about a given locality or group/target audience.

This is a fixed term, fully remote, full-time role until the end of March 2026

The operational time of the service is Monday to Friday 8am – 8pm. The Outreach coordinator will work Monday to Friday 9am to 5pm, however there may be occasions when outreach activities may be scheduled outside of these working hours but within the operational time of the service.

Applicants are asked to review the attached job specification and submit an application that address each of the 10 person specification points (please note there is a 10,000 character limit for the whole application).

For any queries, please contact the Helplines Recruitment team on HelplinesRecruitment@NSPCC.org.uk