Childline Night Service Supervisor

As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.


You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts ChildLine.


You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.


You will be committed to protecting and enhancing the lives of children and young people.


Overnight shifts up until 7:30am is required along with other shift work over evenings and weekend is a regular requirement to ensure Childline can respond to all children’s calls.


For further information please contact Helplines Recruitment at Helplinesrecruitment@NSPCC.org.uk 


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Birmingham - Ciba Building
NSPCC Regional Centre, 3rd Floor, CIBA Building, 146 Hagley Road, Edgbaston, Birmingham, West Midlands, United Kingdom, B16 9NP

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

  • Annually:
    £29,607 per annum plus 7% Rota Allowance
  • Region:
    West Midlands
  • Location:
    Birmingham - Ciba Building
  • Department:
  • Vacancy Type:
  • Working Hours Per Week:
  • Closing Date:
    24 January 2022


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