Childline Supervisor

At Childline, our vision is to be there to give young people a voice when no one else is listening. An ambitious but worthwhile mission — and one you will help us achieve as a Childline Supervisor.


This is a fantastic opportunity for you to develop your management, support, risk assessment and analysis skills within a unique national service which supports thousands of children all over the UK.


At our UK-wide 24 hour children’s helpline, our trained counsellors for the past 30 years have been there for young people 24 hours a day, every day of the year. As a ChildLine Supervisor you will manage the day to day responsibilities of running of the service with support from a committed and dedicated team who will share your values of supporting children and young people.


You will be responsible for providing effective supervision to volunteers that will include feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts Childline. You will be assessing risk in line with our confidentiality and safeguarding standards and liaising with our external child protection partners such as Children’s Services and the Police. You also get to work for an organisation whose core value is putting children first and to personally make a positive impact on thousands of families across the UK.


To be successful in this role, you will need to have the following:

  • A social care, health or education professional or have substantial and extensive experience in engaging with children and young people
  • Ability to write high quality, evidenced child protection risk assessments.
  • Driven by making a difference
  • Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
  • Some supervisor or management experience would be advantageous
  • An understanding of the needs of children and their psychosocial development
  • Good IT skills


If you would like any further information about the role, please contact NSRecruitment at NSRecruitment@NSPCC.org.uk.


*Please note as this is a 24 hour service and you would be expected to work a rota pattern which includes a range of day, evening, night and weekend shifts*


The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.

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Quays Reach (Childline) - Salford
NSPCC Regional Centre, Quays Reach, 14 Carolina Way, , Salford, Greater Manchester, United Kingdom, M50 2ZY
  • Annually:
    £29,500 - £33,245 plus shift allowance.
  • Region:
    North West
  • Location:
    Quays Reach (Childline) - Salford
  • Department:
    Childline Helpline
  • Vacancy Type:
  • Working Hours Per Week:
    30 & 35
  • Closing Date:
    24 January 2021


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