Donation Processing Team Manager

Annually:
£41,503 - £46,114 per annum plus allowances depending on if applicable 35 Hours Per Week
Region:
Nationwide or Remote
Location:
Nationwide
Department:
Income Generation Operations
Vacancy Type:
Permanent
Closing Date:
10 February 2025

Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? Are you looking to develop your fundraising experience with a sector-leading team? If the answer is yes then our Donation Processing Team Manager could be for you.

Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a Donation Processing Team Manager and get more people involved in change that means everything.

Join us as the Donation Processing Team Manager and play a pivotal role in shaping our donation processing function. Lead a team of 9 staff members, ensuring their work aligns with our Directorate goals, is carried out efficiently and to a high standard. Develop and implement strategic plans, drive process improvements, and help manage the transition to a new CRM database. Collaborate closely with finance, data, and fundraising teams to support seamless operations.

The ideal candidate is a strategic leader with experience in high-volume donation processing for large non-profits. They excel in managing and developing high-performing teams, ensuring compliance with legal regulations and best practice. They possess strong project and change management skills and are capable of driving process improvements and managing transitions.

They key skills we are looking for are:

Strategic Leadership: Ability to turn strategic vision into actionable plans and lead a high-performing team.
Relationship Building: Demonstrates exceptional relationship-building skills, fostering strong connections with stakeholders to drive collaboration and ensure excellent customer service.
Project and Change Management: Proven ability to manage projects and implement changes smoothly and effectively.

This is a real opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.

Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Share this page

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Trauma Informed

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

Helplines

Help for adults concerned about a child
Call us on 0808 800 5000

Help for children and young people
Call Childline on 0800 1111

For supporter, donation and fundraising queries
Call us on 020 7825 2505

Directorates

The NSPCC

Income Generation

Donation Processing Team Manager

Income Generation

Donation Processing Team Manager