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Helplines System Support Coordinator

Please see supporting details below. Applicants are asked to prepare and submit an application with specific reference to each of the points against the person specification.

HOST (Helplines Operational Support Team) exists within the NSPCC National Services directorate to provide advice, guidance and support to the helpline services (Childline and the NSPCC Helpline). The team work with a wide range of stakeholders (from volunteers to trustees) offering a single point of expertise in workforce planning and development, technical system support, performance reporting and data insight. Note this is a service support role and not one that works directly with young people.

The Helplines System Support Coordinator will work closely with the Helplines Support Desk Manager to provide the 1st line system support for the Helplines during office hours. They will support the swift resolution of live support issues or fulfilment of system change requests across the Helplines systems. This will include supporting technologies including contact centre and case recording applications, website services, workforce planning systems and reporting tools. The Helplines System Support Coordinator will be “the face of HOST” and a knowledgeable front-end system administrator who provides a timely and effective response to staff and volunteers across the Helplines via email, phone and our online portal. 

Please refer to the job description for a detailed overview of the role, responsibilities, required experience and skills and complete the supporting information by addressing each point of the person specification. Note this a fixed term maternity cover position, until the end of October 21.

If you have any questions in relation to this post, please contact Sam Jones, Helplines Support Desk Manager at Sam.Jones2@NSPCC.org.uk  


 
  • Annually:
    £19,000 - £20,315 plus London Weighting Allowance where applicable. Flexible to any Childline/Helpline site with home-working as part of COVID contingencies.
  • Region:
    Flexible & home working
  • Location:
    Flexible
  • Department:
    Operations
  • Vacancy Type:
    Fixed Term
  • Working Hours Per Week:
    35
  • Duration of Fixed Term:
    10 months
  • Closing Date:
    7 March 2021



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