The NSPCC's purpose is to prevent child abuse and neglect of children across the UK and Channel Islands. We have been fighting for childhood for the last 140 years and our organisational strategy for 2021-2031 is enabling the NSPCC to achieve greater change for children and inspiring others to join us in the fight for childhood. 

Our services help children who've been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. We work directly with children and families through our national and regional hubs. 

Working alongside the Senior Administrator to provide efficient and effective administrative support to the Partnerships Service Manager, Team Manager and Practitioners, working within NSPCC Procedures and Core Standards. This may include providing administrative support to other teams on a virtual basis. Some travel may also be required.Providing an efficient and effective reception service. This will include regularly acting as the first point of contact for children and young people visiting the centre and when required looking after them before appointments, accompanying them to meeting rooms and supervising them on their return to reception.

Main duties and responsibilities

Administrative Support

• Audio/copy type letters, memos, case records, and other documents and utilise the NSPCC Children's Information Database to enter referral details and process information/update database as appropriate.
• Deal with incoming/outgoing mail/emails including opening and distributing mail/emails, responding to basic enquiries (e.g., standard requests for information) and cross-referencing correspondence received to individual case files.
• Undertake routine administrative tasks such as photocopying, faxing, shredding and filing.
• Organise and minute meetings/events, including co-ordinating dates, booking venues, organising refreshments
• Maintain diaries for the team, including making appointments on their behalf.
• Troubleshoot minor computer problems for the team, taking advice from Information Services department as necessary.

Reception / Switchboard

• Answer calls, take messages or direct calls.
• Pass on answering machine messages.
• Receive clients and visitors to the office, including children and young people, and direct them or inform colleagues of their arrival as appropriate.
• Ensure that appropriate security measures such as signing in and out and wearing visitor passes are followed.
• Ensure that all callers and visitors are dealt with sensitively, courteously and efficiently.
• Ensure that areas where visitors are received are kept tidy at all times.

Any other job-related duties as assigned:

Although the core duties of the post are set out within the job description, a flexible approach to work is essential.  The post holder may be required to adapt the above duties to take account of changes to working practices (e.g., the introduction of new technology).

Responsibilities for all Staff within the Services Directorate

• A commitment to safeguard and promote the welfare of children and young people and adults at risk
• To comply with all relevant NSPCC safeguarding policies
• A commitment to applying NSPCC Values and Behaviours to all aspects of work
• To maintain an awareness of own and other's health and safety and comply with NSPCC's Health and Safety procedures  
• To comply with NSPCC Diversity and Equality policies and practices and work in a manner which facilitates inclusion.
• To maintain and develop competence in the use of IT systems.
• To manage confidential and/or sensitive information in accordance with NSPCC policies and Data Protection and GDPR regulations

For roles that require a DBS, PVG or ANI there should, be a clear statement for the need to undertake a criminal records check. e.g Please note the successful candidate will be required to undertake an enhanced DBS check prior to starting employment'