Every childhood is worth fighting for. This is our belief. It drives us. And it's the reason our Children's Services team push themselves to transform the lives of children and families – in person, in service centres nationwide, and through the knowledge they share. Join us as an Administrator and make a contribution that means everything.

As an Administrator, your role will involve working alongside the Senior Administrator to provide efficient and effective administrative support to the Assistant Director, Team Managers and Children's 
Services Practitioners, working within NSPCC Procedures and Core Standards. This may include providing administrative support to other hubs on a virtual basis. Some travel within the region/nation may also be required.  

Key responsibilities will include:

• Audio/copy type letters, memos, case records, and other documents and utilise the NSPCC Children's Information Database to enter referral details and process information/update database as appropriate.
• Deal with incoming/outgoing mail/emails including opening and distributing mail/emails, responding to basic enquiries ( e.g., and crossreferencing standard requests for information) correspondence received to individual case files
• Undertake routine administrative tasks such as photocopying, faxing, shredding and filing.
• Organise and minute meetings/events, including co venues, organising refreshments, cordinating dates and booking
• Maintain diaries for the team, including making appointments on their behalf.
• Troubleshoot minor computer problems for the team, taking advice from Information Services department as necessary.

Are you our next Administrator? The ideal candidate will have:

• Good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint, Outlook, Calendar) and the ability to adopt this knowledge to use our bespoke Microsoft based packages.
• Experience of working in an office environment providing secretarial /administrative support.
• Ability to work under pressure and produce accurate meetings e-mail, letters, notes of meetings and documents often to tight deadlines.
• Ability to work flexibly as part of a team.
• Proven ability to prioritise and organise own workload effectively.
• Basic numeracy skills in order to collect/collate statistical information accurately.
• Ability to communicate clearly, with colleagues, service users and members of the public being sensitive to people's rights irrespective of their age, race, disability, gender, colour, sexual identity or class.
• Ability to work on own initiative
• Ability to deal appropriately with sensitive and confidential material.
• Ability to travel to other locations within the region/nation when required. 

Does this sound like you? Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.

For an informal conversation regarding this role or for any questions you may have, please contact Faye.Castellano@nspcc.org.uk