Technology and Data
Associate Head of Supporter Data Operations
Technology and Data
Associate Head of Supporter Data Operations
Associate Head of Supporter Data Operations
- Annually:£48,748 - £54,164 per annum plus Home Working or London Weighting Allowance (if applicable)
- Region:London and South East
- Location:London - Weston House
- Department:Technology Platforms
- Vacancy Type:Permanent
- Closing Date:19 March 2025
Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our data team to drive the NSPCC to be a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. Join us as our Associate Head of Supporter Data Operations and help us develop our data capabilities to make a difference.
The NSPCC data and analytics hub has a remit to manage and analyse our data to drive better insights across the NSPCC and we are looking for an Associate Head of Supporter Data Operations as a key member of the data and analytics hub leadership team.
In this role you will:
- develop strategic direction and drive change within the newly formed Supporter Data Operations team and more widely to ensure data processes and systems are run as efficiently and effectively as possible;
- lead the team through a substantial technology change project to replace our supporter data systems, developing, coaching and mentoring them and helping them adapt to the new processes and systems; and
- maintain a continued high level of service in the processing of our supporter data and maintenance and training on our supporter data systems.
Previously, you will have:
- led operational data teams, including through a substantial technology change programme, and be able to inspire and motivate them;
- experience with and strong understanding of current and emerging platform technologies; and
- experience in leading on the delivery of a large complex portfolio of work.
Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.
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Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
Trauma Informed
At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.
