Are you looking for a role within an organisation where the work you do makes a real difference to children? If the answer it's yes, the Technology Business Analyst role could be exactly what you're looking for. 

Do you want to empower change? Join our Technology department 

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. 

Our Technology department make sures that our systems, technology platforms and products are secure, reliable and ready to be used efficiently by our people and for the benefit of children. 

 We meet this challenge with best practice delivery and development standards, a focus on user experience, enterprise solutions, data and analytics, and honesty and commitment to our values and vision for children and young people.  

From safeguarding sensitive information to enabling frontline services to run smoothly, our team plays a crucial role in helping us respond swiftly and effectively, whenever and wherever we're needed. 

If you're passionate about using technology to drive meaningful impact and want to be part of a team that helps protect children through innovation and integrity, join us as a Business Analyst.

What is the purpose of the Technology Business Analyst? 

Our Business Analysts are part of the Business Relationships team which sits in the Technology and Finance directorate. The Business Relationships team work with other NSPCC directorates to represent the needs and views of all our staff and volunteers, informing everything we do with technology. 

This is an exciting opportunity to join our team of Business Analysts. It's a varied role and key to delivering digital transformation across the NSPCC. Working alongside Business Relationship Managers you'll define business needs and translate these into technical requirements. The role can be homebased or hybrid, as preferred, to give you the flexibility to progress your career.

This role plays a key role in ensuring that every system NSPCC's use is safe, reliable and ready to support the work we do for children and young people. You'll contribute by: 

• Collaborating with business stakeholders at all levels, as well as suppliers and system integrators to determine feasibility.
• Taking responsibility for requirements gathering, leading workshops, analysing, documenting and validating requirements, exploring and recommending potential solutions, gaining approval from stakeholders and supporting user acceptance testing for multiple workstreams.
• Challenging and developing ways of working to drive efficiency through better use of technology.

What will I be doing as a Technology Business Analyst? 

You will bring knowledge, experience and commercial astuteness to decision making on the implementation of technology to solve business problems. You will establish collaborative and productive relationships with a wide variety of stakeholders utilising experience in delivering change management projects. You will be able to work under your own initiative to tight deadlines and manage competing priorities.

What skills do I need to be a Technology Business Analyst? 

Our ideal candidate will have:

• Proven experience in Business Analysis and have worked in an IT environment for a minimum of 2 years
• Qualifications/Training in Business Analysis or Project Management
• Skills in conducting workshops, interviews and surveys to elicit business requirements and write business cases
• The ability to communicate highly technical information to non-technical business leaders
• A proven track record of dissecting complex challenges, identifying root causes and formulating data-driven solutions
• Understanding of methodologies and frameworks and proficient at writing user stories, defining acceptance criteria and assisting with UAT
• Experience of Project Management and a willingness to coordinate smaller projects and take responsibility for project documentation and updates to senior leaders
• Technical proficiency and data literacy with understanding of system design and the ability to create flowcharts combined with a relevant qualification/training
• Confidence to take the lead with organising and planning work to deliver objectives on time

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact Hannah Holland - Hannah.Holland@NSPCC.org.uk or Richard Holford - Richard.Holford@NSPCC.org.uk 

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