Are you looking for a role within an organisation where the work you do makes a real difference to children's lives? If the answer is yes, our Digital Content Officer role could be exactly what you're looking for. 

Communication is at the core of our impact – be part of the voice that drives change and join our Communications and Marketing directorate.  

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters and partners, we're working to end child abuse and neglect for good. 

Our Communications and Marketing team plays a vital role in promoting the NSPCC's work, from the award-winning national campaigns to the programme of fundraising activities around the UK.  

We're the voice of the NSPCC's mission and every message we share reflects our commitment to protecting children and preventing abuse.  

We also lead internal communications to make sure all our employees, and all our volunteers, are well-informed to support our mission.  

We're always looking for proactive people, who with their words will inspire action, build trust, and bring our mission to life. If that's you, join us as a Digital Content Officer to play your part in protecting children and young people. 

What is the purpose of the Digital Content Officer?

This role plays a vital part in delivering our communications strategy and supporting the NSPCC's wider goals. Your main contribution will be creating and editing engaging content for the NSPCC and Childline websites for a variety of audiences that is consistent with brand and style guidelines.

What will I be doing as a Digital Content Officer?

• Working with stakeholders to develop engaging online content for the NSPCC and Childline websites using source information or campaign/message briefs.
• Ensuring all content is of high editorial quality, consistent with brand and tone of voice guidelines, accessible for online users, optimised for search engines, and provides a consistent user experience.
• Managing day-to-day maintenance of the website through the work request inbox and ensuring information online is accurate and up to date.
• Working directly with stakeholders across the organisation to deliver scheduled content projects within the digital strategy.
• Advising, training and upskilling stakeholders on best practice for writing effective copy and creating digital content, making content accessible for online users and optimised for user behaviour.

What skills do I need to be a Digital Content Officer?

• Excellent written and verbal communication skills.
• Ability to prioritise workload and projects with multiple stakeholders to agreed deadlines.
• Good interpersonal skills, developing and maintaining essential relationships with key stakeholders and senior managers.
• Confident using Google Analytics data to measure the performance of content.
• Able to tailor and edit high-quality content from source information or campaign messaging for web publication for a range of audiences.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave – 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts – our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) – an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension – building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme – all employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘Apply Now' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact Jack Neary – jack.neary@NSPCC.org.uk