Head of Community Supporters – NSPCC   

Salary £70k   

FTC 12 months   

Location: Hybrid - flexible to home working with regular work from London office    

At the NSPCC, our mission is clear: to end cruelty to children. Within the Income Generation Directorate, our aim is to maximise resources for the NSPCC's mission by raising funds, providing the best possible supporter experience, and inspiring long-term relationships between supporters of all kinds and our cause. We rely on the generosity of supporters across the UK for 90% of our annual income, with around half of our voluntary income coming from individuals who give regular donations.  

The Head of Community Supporters in Income Generation has a national remit for the strategic development of supporter led fundraising in local communities. Retaining and replenishing our volunteer group network is key, driving forward a refreshed strategy in line with our volunteer valuing principles.  You will deliver the 2025 Childhood Day campaign and guide the development of its future and further develop our work in Gaming. You will oversee the Mass Participation activities, prioritising the integration of the Schools fundraising programme as an income growth priority. You will also work with colleagues who are taking forward organisation-wide initiatives such as Supporter Centricity. 

Are you a visionary and experienced leader with a passion for supporter experience? Do you have the drive to make a real difference in the lives of children and young people? If so, we want you to join our team as the Head of Community Supporters. In this role you will play a key role in enabling the NSPCC to meet its ambition to be a truly supporter-centric, volunteer-valuing organisation. You will work within and across many forums and divisions, enabling supporters to be aware of, and take up, opportunities across the organisation, with the goal of increasing the amount we raise for our work with children and young people.  

You will be a key member of our Income Generation Leadership Team, reporting directly to the Director of Income Generation. 

Our local and national services, including Childline, offer unique opportunities for supporters to make a transformational difference to the lives of children and young people. The challenges facing children today are significant, and this role aims to connect communities to the life changing solutions to those difficulties. 

The role will entail working with many different key stakeholders: 

• Director of Income Generation 

• Income Generation Leadership Team 

• Senior Leadership Team 

• Executive Leadership Team 

• Trustees and Advisors 

• Multiple Directorates  

• External Stakeholders, such as agencies and contractors. 

This is a hugely exciting opportunity within the NSPCC, offering a talented leader the chance to work within a well-established team and multifaceted role. Following a successful year of income delivery and establishing new activity, maintaining momentum through appointing an ambitious and strong leader is paramount.  

If you are a talented fundraiser, with substantial experience of community fundraising, stakeholder engagement and supporter experience who has: 

• The experience to lead and establish strong supporter engagement and be an advocate for the NSPCC 

• Exemplary people leadership and management skills 

• Excellent verbal and written communication skills. 

• The ability to develop strategies, influence and negotiate; liaising with a diverse range of senior internal and external stakeholders. 

• Exceptional interpersonal skills, enabling collaboration across the charity.  

• Excellent organisational skills and attention to detail. 

If this sounds like you, join us! In return you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.   

The role will entail significant cross-department and cross-directorate work, as well as collaboration with peers and colleagues at all levels across the organisation. The role is a hybrid, meaning there is a high degree of flexibility to work from home with an expectation to travel to our London office on a semi-regular basis. There is a requirement to be able to travel to donor meetings, team-based meetings and training, so you must reside in the UK, have the correct right to work documents to work in the UK.