Are you looking for a role within an organisation where the work you do makes a real difference to children's? If the answer it's yes, being a Resource Coordinator could be exactly what you're looking for. 

Join us and help shape a workplace where purpose meets people.

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

Our people are our greatest strength. So, our People team makes sure that we're able to attract and nurture life-long active, authentic ambassadors who can help us deliver our vital work.  

As well as supporting them with any employment related enquiries, building strong policies and processes, we're responsible for creating a positive work environment that allows our people to grow and thrive.  

We do this by creating an inclusive and wellness-focused environment where everyone can feel empowered to be their best and recognised for their hard work.  

If you're driven by purpose and want to help shape a culture that makes a real difference, we'd love to welcome you to our team, so join us as a Resource Coordinator.

What is the purpose of the Resource Coordinator? 

As a Resource Coordinator, you will work with our two major helplines - Childline and Helpline - supporting the coordination and administration of frontline vacancies.

This role is key to creating an inclusive and wellness-focused work environment across the organisation to allow people to grow and thrive. You'll contribute by:

• Ensuring compliance with key policies and safer recruitment strategies.
• Supporting your team and others within the People Directorate as necessary, working collaboratively with others to provide a high quality service.
• Helping is to maintain consistency and fairness across our processes and being a proactive contributor within the team.

What will I be doing as a Resource Coordinator? 

This role  ensures a consistent and fair process for recruiting within the NSPCC. You will be a critical asset to hiring managers to ensure we are able to attract and onboard candidates who have the same passion and drive to provide vital services. You will be a primary contact to guide managers through recruitment process and will develop and use your understanding of our processes to contribute to improvements.

Key responsibilities will include: 

• Providing high quality advice and information on a broad range of recruitment topics
• Supporting the management teams across Helplines to implement policies and procedures
• Co-ordinating the recruitment process from advert to induction, and managing our recruitment candidate pools.
• Acting as a main point of contact for prospective candidates, suppliers and other service providers
• Supporting in the completion of applicable documentation and seeking guidance from within People Operations for complex issues, resolving problems and liaising with appropriate contacts
• Maintaining our compliance with key policies covering recruitment and onboarding.

What skills do I need to be a Resource Coordinator? 

We are looking for someone who can demonstrate key skills that will enable them to support with the coordination and administration of all frontline vacancies across the NSPCC Helplines including:

• Excellent interpersonal skills for building strong and effective relationships
• Proven organisational skills to identify conflicting demands and establish clear priorities to meet objectives
• Ability to work both independently and as part of a team, to a high standard in a fast paced environment.
• Initiative in identifying improvements and solutions and embracing change.
• Attention to detail and commitment to maintain accuracy and quality
• Experience of working in a customer focused environment
• Experience of using Windows-based software packages (Word, Excel, Outlook, Sharepoint)

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact Rachel Cox, Recruitment and Business Support Manager, on rachel.cox@nspcc.org.uk .